FAQs
- How do I book a bin?
- How much does it cost?
- How do I pay for the bin?
- Payment methods accepted
- How long does it take to get a bin?
- How long can I keep the bin?
- My bin is full when will it be picked up?
To what level can I fill the bin?- How much can I put in my bin?
- What happens if I overload the bin?
- Regulated waste
- What should I do with old paint?
- How much weight can I put in the bin?
- What about hazardous or toxic waste?
- How can I estimate what size bin I need?
- Can I place dirt, concrete and bricks in a bin?
- How do I calculate the bin size I need to dispose of broken concrete?
- Loading Guidelines - Heavy Materials
- Tell me more about bins with doors.
- I need a crane bin!
- Can you explain how I can work out what size bin I need?
- Where will the bin be placed?
- How much clearance do you require to deliver a bin?
- Can the bin be placed on the road?
- Can I move the bin once it is placed down?
- We are getting a Bobcat operator (or other machinery) onsite
to fill the bin.
- Is there anything I cannot put in the skips?
- What else should we know about hiring a bin?
- I need a bin outside of your normal hours of operation, can this be done?
- Recycling is such a big thing these days, do you recycle?
- I live in area within a local authority that you service, why is the cost of my bin higher than other suburbs?
- We require a bin in an area that you provide limited service to?
- We found your advertisement in the Yellow Pages and it
says ‘all
suburbs’ but you do not deliver to our area?
- It all seems too complicated?
1. How do I book a bin?
Go to our online booking page to ‘Book
online’ or our ‘Contact
Page’ for more details on contacting us and making a booking.
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2. How much does it cost?
We endeavor try to match the size and style of bin to suit you needs. With
such a comprehensive range of sizes we are confident that we have the right
bin for you. This way you pay no more or no less than you really need to.
Our rental period is also flexible so that if you need a few days extra we
will in most cases not increase the price. Our prices are inclusive of GST,
delivery pickup and disposal. For actual prices refer to the ‘Price
Guide’ or click on the link on the Handybin or Big Bins pages.
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3. How do I pay for the bin?
You can pay our drivers who will issue you with a tax invoice and/or receipt
on request or you can call our office and pay by phone using your credit
card. We also accept payment via the internet by arrangement. Payment must
be made prior to removal of the bin.
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4. Payment methods accepted
We accept payment by the following methods:
-
Cash - Cheque (on delivery only)
- MasterCard
- Visa
- Bartercard (please enquire)
- Money orders (Aust. Post)
- Direct deposit into our nominated account (please enquire)
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5. How long does it take to get a bin?
Generally we like to book bins 24 hours in advance (book NOW and we will
deliver your bin tomorrow). Often we can deliver a bin on the same day depending
on how many bins are already booked, the location and whether the run/deliveries
to your area has been completed for the day.
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6. How long can I keep the bin?
Our normal rental period is a period from 1 to 5 days. If you require a
longer period just ask our sales staff what the cost would be to keep the
bin a little bit longer. Once you have filled the bin please phone our office
to book in a collection. Whilst we quote a 5 day rental period we find many
people ring within two days to have the bin picked up. This is because bins
are such a convenient and easy way to get rid of rubbish, you get the job
done sooner and have more time to do other things.
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7. My bin is full when will it be picked up?
Once the bin is full please contact our office and let us know. Many people finish before the allotted days and we can often pickup the bin sooner. Whilst we endeavour to remove bins ASAP, due to having to schedule trucks, disposal facility opening times, weekends, public holidays etc we may need to schedule the bin to be removed on or after the allocated days. There is no additional charges when this occurs.
We also do not assume that bins are ready as we have found out over many years that sometimes things change and we arrive to be ask if the bin can be left another day. To avoid this occurring we ask that customers ring us to confirm the pickup. If this does not occur we will ring after the allotted time frame has expired.
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8. To what level can I fill the bin?
Bins may be filled to the top rail, no higher. Bins filled above this level pose a safety risk during transport. For more information on correct filling and use of bins refer to our Guidelines page.
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9. How much can I put in my bin?
For safety and legal reasons, skip bins should not be filled any higher than the top rail and should be loaded carefully in order to avoid any spillage during transit. In the event that a driver arrives to collect your bin and it has been overfilled, we reserve the right to remove some of the contents and/or charge an extra amount for the excess. You can also choose to book another bin for the excess which will be charged at the appropriate rate.
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10. What happens if I overload the bin?
Where possible the driver will try to take the skip once the overloaded item/s are removed. Where possible the item/s will be left in a neat pile next to where the bin is. If the driver is unable to do this the bin will be left onsite until the offending items are removed. An additional transport charge will apply in this situation.
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Regulated Waste - Handybin – Big Bins 'do not transport regulated wastes' such as asbestos, tyres, wet paints and liquids (includes drums containing liquids) etc. Some waste types are restricted or semi-regulated and may need to be handled or disposed of in a specified manner. If you require any information or have any concerns about any waste items please contact our office.
Asbestos Products - any fibro sheeting or other products that contain asbestos materials not clearly marked “Does Not Contain Asbestos” needs to be treated as containing asbestos. This includes Hardiflex, Villa Board & compressed cement sheeting. Asbestos was also used in the production of other items including insulation and piping/plumbing products. If you come across any material or product which is of a fibrous nature and is not stamped “Does Not Contain Asbestos” it should be treated as containing asbestos and as such should not be placed into our bins.
WARNING: If we dispose of a bin and discover that any regulated waste is hidden in the bin we reserve the right to return the bin and offending items to your site and pass any costs associated with doing this. Please take the time to read our terms of trade which covers this. If you are a trades person undertaking a job and you attempt to conceal regulated wastes in a bin we will lodge a report with the EPA & WHS.
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12. What should I do with old paint?
Often old cans of paint are already dried out. If the paint is dried and hard it can be placed in the bin. To dry any wet paints we suggest that you could leave the top off the can and let it solidify before including it with your rubbish. If there is a large amount of paint, try placing scrunched up paper (i.e. newspaper) in the bottom of a cardboard box and tip the paint in to make it spread out and dry quicker or mix it with soil, sawdust or other absorbent materials and allow it to dry. Once dry, it can be disposed of with your normal rubbish in the bin.
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13. What about hazardous or toxic waste?
We do not transport restricted, regulated, hazardous or toxic waste types. For pesticides, herbicides and other chemicals, contact your local council for details of when and where they hold their collection days for these items.
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14. How can I estimate what size bin I need?
To estimate the size of bin you need, imagine your rubbish in a pile and then estimate the volume like this:
Multiply the 'length x width x height' to calculate the bin volume for your rubbish.
| i.e. See the picture | |||
|
|
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15. How much weight can I put in the bin?
As a general guide the maximum load for bins is 1 tonne per cubic metre however bins larger than 6m3 have additional limits applied to them. This is the safe lifting & transport limit. (read more)
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16. Can I place dirt, concrete and bricks in a bin?
Due to road rules, design, carrying and lifting capacity limitations and general safety there are certain limitations we must follow to safely transport heavy items such as dirt, concrete or bricks. An additional charge may apply for loads or loads that include dirt, concrete and/or bricks. Refer to our Guidelines page for more information. It is important that if you need to dispose of these items you discuss this with our office.
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17. How do I calculate the bin size I need to dispose of broken concrete?
Over many years we have managed to create a formula that gives an accurate estimate of the bin volume you will need for broken concrete.
Multiply the 'length x width x depth' then 'double' this figure to give the bin volume for broken concrete
i.e. Your driveway is 6 metres long, 3 metres wide and 100mm thick (depth)
6.000 metres x 3.000 metres x.0.100 metres = 1.8 cubic metres (if it was a solid block)
Double the above figure = 3.6 cubic metres of bin space.
In addition to this, road rules, design, carrying and lifting capacity limitations and general safety there are certain limitations we must follow to safely transport heavy items such as dirt, concrete or bricks. Refer to our Guidelines page for more information. It is important that if you need to dispose of these items you discuss this with our office.
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18. Loading Guidelines - Heavy Materials
Please note that for bins suitable for concrete, soil, clay, rocks, rubble, bricks, sand, asphalt, ceramic & roofing tiles the fill volume is calculated to account for air space within the bin along with the waste. These limits do not allow for hand loading and stacking of bricks, pavers concrete etc that would increase the weight within the bin (read more).
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19. Tell me more about bins with doors.
Wheel barrow doors are available on 6m, 7m 8m & 9m bins. They are also available on some 5m bins. The width of the doors is 550 mm wide which will accomodate a large tradesmans wheelbarrow. The doors are located at one end of the bin (facing the road if we were to place the bin on your driveway). Only in certain circumstances are we able to turn the bins around (a charge for this will apply). We also have 6m tailgate bins (lift on-lift off bins) available for jobs that need a rear opening door. The tailgate acts as a ramp into the bin and sits less than 60 mm off the ground for easier loading. The width of the tailgate is 1.500 metres.
NOTE: The 5m bins with doors and the 6m bins with rear tailgates are very popular and may not always be available. If you make an online booking we will confirm availablity as soon as possible. If you need to know sooner please contact our office on 3821 3200.
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20. I need a crane bin!
We now have bins that are certified for crane use - for those times when you need to lift waste from high rise construction sites or from difficult places such as behind walls or buildings etc. The crane bins are a 3 cubic metre bin and are certified for use to a SWL of 3000 kg.
When hiring a crane bin we need to know how this bin will be used i.e. multiple lifts of materials and tipping the bin repeated times into a truck. Any damage that occurs to the bin because of repeated work and any resulting wear and tear is a recoverable cost from the hirer if applicable.
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21. Can you explain how I can work out what size bin I need?
Size |
Wheelie Bins |
Trailers |
||
2 m³ |
= |
14 |
= |
3 |
3 m³ |
= |
21 |
= |
4.5 |
4 m³ |
= |
28 |
= |
6 |
5 m³ |
= |
35 |
= |
7.5 |
6 m³ |
= |
42 |
= |
9 |
7 m³ |
= |
49 |
= |
10.5 |
8 m³ |
= |
56 |
= |
12 |
9 m³ |
= |
63 |
= |
13.5 |
12 m³ |
= |
84 |
= |
18 |
15 m³ |
= |
105 |
= |
22.5 |
20 m³ |
= |
140 |
= |
30 |
25 m³ |
= |
175 |
= |
37.5 |
30 m³ |
= |
210 |
= |
45 |
General Waste |
Green Waste |
Solid & Cleanfill Waste |
||||||
| Suitable for most domestic and commercial waste removal.
Bins available in these sizes:
|
Suitable for garden waste i.e. grass, leaves, small branches & other organic material
Bins available in these sizes:
|
Suitable for concrete, soil, clay, rocks, rubble, bricks, sand, asphalt, ceramic & roofing tiles etc Bins available in these sizes:
|
MIXED or COMBINATION LOADS – because all the facilities we dispose at recycle waste, loads can include a mixture or combination of different waste types. - Please contact our office if you require any further clarification or need any advice in relation to the handling of specific waste types in our bins.
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22. Where will the bin be placed?
Generally we try to place the bin within your property. If this is not
possible we can place the bin on the footpath but we cannot block pedestrian
access. Some Council’s require a permit which we can arrange for you.
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23. How much clearance do you require to deliver a bin?
Trees, power poles, street signs, low building lines, narrow gateways, essential service lines & pits etc pose constraints on our ability to place bins where customers request them to be placed. As a guide we require the following clearances to safely deliver bins. The clearances vary according to the size truck we require for certain size bins.
Exhaust height 2.700 metres - 3.200 metres
Arm height (max) 4.400 metres - 5.400 metres
Truck widths 2.300 metres - 2.500 metres
Mirror width 2.700 metres - 3.200 metres
Please contact our office if you require any further clarification or need any advice in relation to clearances required to deliver bins.
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24. Can the
bin be placed on the road?
The general answer is no. However you can apply
to your local council and/or the police to obtain permits to do this. We
do not offer this as part of our service due to the complexities of obtaining
such permits. Please refer to our ‘Terms
of Trade’ for more detail
on placement of bins in locations not under your control.
Handybin Terms of Trade | Bin Bins Terms of Trade
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25. Can I move the bin once it is placed down?
No. Moving the bin may result in us not being able to recover the bin from
where you have moved it to. It may also result in damage to our bin or truck
and/or your property. Any associated costs will be recoverable from you in
these situations.
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26. We are getting a Bobcat operator (or other machinery) onsite
to fill the bin.
It is your responsibility to ensure that the machine operator does overfill
the bin or abuse our property. Please be aware that this is a common occurrence
with machine operators so make an effort before they start to inform them
of our guidelines.
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27. Is there anything I cannot put in the skips?
In accordance with Environmental Legislation, asbestos products, tyres,
liquids, paints, or general hazardous materials cannot be disposed of in
our skips. If you require more information on this please contact our office.
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28. What else should we know about hiring a bin?
Whilst the bin is on hire by
you, you have a responsibility to look after our property. Our ‘Terms
of Trade’ provides a comprehensive list
of conditions for the use of our bins. Our terms of trade apply to all hiring
of our bins.
Handybin Terms of Trade | Bin Bins Terms of Trade
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29. I need a bin outside of your normal hours of operation, can this be
done?
We can provide our services for specific situations outside of our normal
hours of operation by arrangement. Please contact our office to discuss this
and obtain a quote.
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30. Recycling is such a big thing these days, do you recycle?
Our focus is on the redirection of waste away from landfill to alternative uses. Whilst not all our waste can be handled through our own facility we extensively use businesses and other waste disposal facilities that accept waste and continue to apply greater levels of extraction and resource recovery than are possible in our own facility. In this regard 100% of the waste that is transported by our business goes through some form of reduction or recycling into saleable items or bio-energy. For more information on recycling refer to our Recycling page.
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31. I live in area within a local authority that you service, why is the
cost of my bin higher than other suburbs?
The greater Brisbane Region is growing all the time. Some areas within local
authorities extend outside of what we class as a reasonable distance to travel
to provide our services. In these situations we apply a ‘zone charge’ to
travel to these areas. Two examples of this are the southern area of the
Redland Shire and the Western areas of Brisbane such as Moggill. Our prices
are based on the ability to be able to maximise the use of our vehicles by
doing multiple deliveries and pickups on a run. In an outer lying area this
means we do a run of an extended period of time without the ability to do
additional deliveries on the way. The value of the vehicle time to provide
service to these areas may actually be higher than the price we charge for
the bin. In these situations we may apply a zone charge which is a nominal
fee not the full cost of the use of our vehicles.
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32. We require a bin in an area that you provide limited service to?
As we mentioned above Brisbane is becoming a large geographical area. We are unable to keep extending out to provide service to this growing area, however we are able to cover some of the areas in close proximity to Brisbane. Please check with our office if you require delivery to any of the listed areas. If you book online we will respond to you to clarify if we provide service to your area.
• Ipswich City Council
• Moreton Bay Regional Council (formerly Pine Rivers Shire)
• Gold Coast City Council (formerly Beenleigh City Council)
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33. We found your advertisement in the Yellow Pages and it says ‘all
suburbs’ but
you do not deliver to our area?
Sensis Yellow pages delivers the Brisbane Yellow Pages to areas outside
of the Brisbane geographical boundaries and as such we get phone calls from
near and far. If this should occur to you we will be happy to refer you to
a company that is more local for you which we believe will provide the same
level of service to their customers as we like to do.
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34. It all seems too complicated?
Unfortunately due to ‘incidents’ over the years we have had to
put time and energy in developing our terms of trade to recover costs associated
with the abuse of our property. So to keep it simple, as a general guide
fill the bin up, no more and phone us to have it removed. We prefer uncomplicated
situations and hope common sense is applied by all.
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